axebet Privacy Policy

1. Introduction and Scope

axebet ("axebet," "we," "us," or "our") is committed to protecting the privacy and personal data of all individuals who interact with our online gaming platform at https://axebet.app (the "Platform"). This Privacy Policy ("Policy") describes how axebet collects, uses, stores, discloses, and protects personal data in connection with your use of the Platform and any related services.

This Policy applies to all registered players, prospective players who browse the Platform, and any other individuals whose personal data axebet processes in the course of its operations. It covers data collected through the Platform, our mobile applications, customer support interactions, and any other touchpoints between you and axebet.

By registering an account, accessing the Platform, or otherwise providing your personal data to axebet, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with this Policy, please do not use the Platform.

This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.

2. Data Controller Information

axebet is the data controller responsible for the personal data collected through the Platform. As data controller, axebet determines the purposes and means of processing your personal data and is accountable for ensuring that such processing complies with applicable data protection laws, including Republic Act No. 10173 (Data Privacy Act of 2012) and its Implementing Rules and Regulations.

axebet has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and applicable data protection legislation. You may contact the DPO at any time using the contact details provided in Section 15 of this Policy.

3. Personal Data We Collect

axebet collects the following categories of personal data, depending on your interaction with the Platform:

3.1 Identity and Contact Data

• Full legal name as it appears on a government-issued ID;
• Date of birth and age verification documents;
• Residential address (including barangay, city, province, and postal code);
• Email address and Philippine mobile number;
• Government-issued identification numbers (e.g., PhilSys ID, passport, driver's licence) for KYC purposes.

3.2 Financial Data

• GCash or PayMaya account details (mobile number associated with the e-wallet);
• Bank account details for bank transfer transactions (account name, account number, bank name);
• Debit card details (card number, expiry date — stored in tokenised form only);
• Transaction history including deposits, withdrawals, and wager amounts.

3.3 Account and Gaming Data

• Username and encrypted password;
• Account balance and bonus balance history;
• Game session data including games played, bets placed, wins, and losses;
• Responsible gaming settings including deposit limits and self-exclusion status;
• Customer support interaction records.

3.4 Technical and Usage Data

• IP address and approximate geolocation;
• Device type, operating system, and browser information;
• Session timestamps and duration;
• Pages visited and features used on the Platform;
• Referral source (how you arrived at the Platform).

4. How We Collect Your Data

axebet collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions;
• Automated collection: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, and server logs;
• Third-party sources: Identity verification data from KYC service providers; fraud prevention data from anti-money laundering screening services; payment confirmation data from payment processors such as GCash and PayMaya.

5. Legal Basis for Processing

axebet processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our contract with you, including operating your account, processing transactions, and providing gaming services;
• Legal obligation: Processing required to comply with applicable laws, including PAGCOR regulations, anti-money laundering obligations, and tax reporting requirements;
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where these interests are not overridden by your rights;
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. How We Use Your Personal Data

axebet uses your personal data for the following purposes:

axebet will not use your personal data for any purpose incompatible with those listed above without first obtaining your consent or establishing another lawful basis for processing.

7. Disclosure of Your Personal Data

axebet does not sell your personal data. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

7.1 Service Providers

Third-party vendors who assist axebet in operating the Platform, including payment processors (GCash, PayMaya, banking partners), identity verification providers, cloud hosting providers, customer support software providers, and analytics platforms. All service providers are contractually bound to process your data only on axebet's instructions and in accordance with applicable data protection law.

7.2 Regulatory and Law Enforcement Authorities

axebet may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), the Bureau of Internal Revenue (BIR), or other competent Philippine authorities where required by law, court order, or regulatory directive. axebet will notify you of such disclosures where legally permitted to do so.

7.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of axebet's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy practices of the acquiring entity prior to the transfer taking effect.

7.4 Professional Advisers

axebet may share personal data with lawyers, auditors, accountants, and insurers where necessary for the conduct of legal proceedings, audits, or insurance claims, subject to professional confidentiality obligations.

8. Cookies and Tracking Technologies

axebet uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit the Platform. We use the following types of cookies:

• Strictly necessary cookies: Required for the Platform to function, including session management, login authentication, and security features. These cannot be disabled without affecting Platform functionality;
• Functional cookies: Remember your preferences such as language settings, display options, and responsible gaming configurations;
• Analytics cookies: Collect anonymised data about how players use the Platform to help us identify areas for improvement. axebet uses privacy-respecting analytics tools that do not share data with advertising networks;
• Security cookies: Help detect and prevent fraudulent activity, bot access, and unauthorised account access attempts.

axebet does not use third-party advertising or retargeting cookies. You can manage or delete cookies through your browser settings at any time. Disabling strictly necessary cookies may impair your ability to use the Platform.

9. Data Security

axebet implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit TLS/SSL encryption for all data transmitted between your device and the Platform;
• AES-256 encryption for sensitive data stored in our databases, including financial information and government ID numbers;
• Bcrypt hashing for all stored passwords — axebet never stores passwords in plain text;
• Multi-factor authentication options for player accounts;
• Regular penetration testing and vulnerability assessments conducted by independent security firms;
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis;
• 24/7 security monitoring and intrusion detection systems;
• Regular staff training on data protection and information security best practices.

Despite these measures, no system is completely immune to security risks. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, axebet will notify you and the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach, in accordance with NPC Circular 16-03.

10. Data Retention

axebet retains your personal data for the following periods, after which data is securely deleted or irreversibly anonymised:

• Account and identity data: Retained for the duration of your account and for five (5) years following account closure, in compliance with PAGCOR record-keeping requirements and the Anti-Money Laundering Act;
• Financial transaction records: Retained for five (5) years from the date of the transaction, as required by the AMLC and BIR;
• Gaming session data: Retained for three (3) years for dispute resolution and regulatory audit purposes;
• Customer support records: Retained for two (2) years from the date of the last interaction;
• Marketing consent records: Retained until you withdraw consent, plus one (1) year for compliance documentation purposes;
• Technical and usage data: Retained in anonymised or aggregated form for up to two (2) years for analytics purposes.

Where retention is required beyond these periods by a specific legal obligation, axebet will retain the minimum data necessary to satisfy that obligation and will inform you where practicable.

11. Your Rights as a Data Subject

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights with respect to your personal data held by axebet. To exercise any of these rights, please contact our Data Protection Officer using the details in Section 15.

axebet will respond to all data subject requests within thirty (30) calendar days of receipt. In complex cases, this period may be extended by a further thirty (30) days, with prior notice to you. axebet will not charge a fee for exercising your rights unless requests are manifestly unfounded or excessive.

If you are dissatisfied with axebet's response to a data subject request, you have the right to lodge a complaint with the National Privacy Commission of the Philippines at privacy.gov.ph.

12. Children's Privacy

The axebet Platform is strictly restricted to individuals aged twenty-one (21) years and above, in accordance with Philippine law. axebet does not knowingly collect personal data from individuals under the age of 21. If axebet becomes aware that personal data has been collected from an individual under 21, that account will be immediately closed and all associated personal data will be deleted.

If you believe that axebet may have inadvertently collected personal data from a minor, please contact us immediately using the details in Section 15 so that we can take prompt corrective action.

13. International Data Transfers

axebet primarily stores and processes personal data within the Philippines. In certain circumstances, personal data may be transferred to and processed in countries outside the Philippines — for example, where axebet uses cloud infrastructure or service providers with operations in other jurisdictions.

Where personal data is transferred outside the Philippines, axebet ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under the Data Privacy Act of 2012. These safeguards may include contractual clauses approved by the National Privacy Commission, binding corporate rules, or transfers to countries recognised as providing an adequate level of data protection.

You may request information about the specific safeguards applicable to any international transfer of your personal data by contacting our Data Protection Officer.

14. Changes to This Privacy Policy

axebet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Material changes will be communicated to registered players via email and/or a prominent notice on the Platform at least seven (7) days before the changes take effect.

The effective date at the top of this Policy indicates when it was last updated. We encourage you to review this Policy periodically to stay informed about how axebet protects your personal data. Your continued use of the Platform following the effective date of any amendment constitutes your acknowledgement of the updated Policy.

15. Contact and Complaints

If you have any questions, concerns, or requests regarding this Privacy Policy or axebet's data processing practices, please contact our Data Protection Officer:

• Data Protection Officer Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available 24/7 via the axebet Platform
• Response Time: Within 30 calendar days for formal data subject requests

If you are not satisfied with axebet's response to your privacy concern, you have the right to file a complaint with the National Privacy Commission of the Philippines. Contact details for the NPC are available at privacy.gov.ph.